Refunds & returns
If you have any questions or concerns regarding your purchase, please contact HAVOC Supply Company at Havocsupplies@gmail.com
Please allow 2 business days for our customer service team to reach you regarding your Return or Refund.
Our policy is to ship products directly to you in the most cost effective/efficient way for all parties. Please note that shipments may require Adult Signature Upon Delivery.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
WE DO NOT ACCEPT RETURNS FOR BUYERS REMORSE.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, Please contact Havocsupplies@gmail.com.
All returns must be shipped directly to HACOC Supply Company at 175 West 900 South suite 12 St. George, Utah USA 84770.
Some types of Items may be ineligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Havocsupplies@gmail.com.
Shipping Back Returns
To return your product, you should mail your product to HACOC Supply Company at 175 West 900 South suite 12 St. George, Utah USA 84770.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged Axe throwing related product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.